Frequently Asked Questions | 2512 Clothing

Orders and Shipping

When will my orders be shipped?

All weekday orders are shipped the same day if received by 4:00 PM. Orders placed after 4:00 PM will be shipped the following business day.

How long is the delivery time?

Shipments within Türkiye are completed within 1–3 business days. Delivery times may be slightly longer during busy periods.

Which courier company do you work with? What is the standard shipping fee?

All our shipments are handled by Yurtiçi Kargo. For orders over 2,500 TL, our company covers the shipping cost. For orders under 2,500 TL, a standard shipping fee of 110 TL will apply. Your orders are delivered to your address safely and discreetly.

Can I exchange or return the product if it is not available?

Our deliveries are made with Yurtiçi Kargo and are completed within 1–3 business days. You can request a return or exchange within 14 days of receiving your products. Products must be unused, unlabeled, and in their original packaging. To initiate the process, please contact us via email at info@2512co.com or by phone at 0531 717 07 46; shipping instructions and a tracking number will be sent to you.


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Can I shop without creating an account?

Yes, you can shop at 2512 Clothing without creating an account. However, creating an account is recommended to track orders, view past orders, and stay informed about special promotions.

Can I delete my account?

If you would like to delete your account, you can submit your request to info@2512co.com . Your request will be processed within 3-5 business days.

I Can't Access My Account, How Can I Solve This Problem?

If you've forgotten your password, don't worry. You can easily reset it by clicking the "I forgot my password" link. Once you click the link, you'll receive an email with the steps to create a new password. By following the instructions, you can create a new password that's secure and easy to remember. Remember to keep your password safe and never share it with anyone.

What is a lookbook and what is it used for?

The 2512 Clothing Lookbook is a dedicated visual space showcasing our brand's seasonal collections and designs. It's an ideal resource for viewing product details and aesthetic presentation.

Can I buy the items I see in the lookbook?

Yes, all the products featured in the Lookbook are available for sale on our respective collection pages. You can purchase the product you like directly from the collection page.

What is Drop and how can I participate?

Drops are events where our limited-edition, special collections are offered for sale. To stay informed about new drops, subscribe to our newsletter and follow us on social media.

What content does your blog contain?

Our blog page shares original content such as our brand's story, collection introductions and sectoral trend analyses.